The Director of Online Admissions promotes the university's mission by facilitating the day-to-day operations of the admissions department and ensuring quality delivery of admissions' objectives for online students. 

Client:
Regionally accredited small on-campus college wants to build an online operation.

Location:
Northeastern USA

Responsibilities:

• Develops, recommends and implements innovative processes and tools to enhance employee performance and improve overall team results.
• Monitors and audits calls for quality control and employee development. Works with Admissions staff to optimize dialer and talk-time.
• Contributes to the development and evaluation individual and monthly performance goals and objectives.
• Screens, interviews and makes recommendations for hiring potential employees.
• Acts as liaison between financial aid and registrars as required.
• Coaches staff in the growth and improvement of skills through timely, specific and constructive feedback.
• Guides employees and oversees their work to ensure compliance with policies and procedures, ethical practices, and the guidelines of government and accrediting organizations

Requirements:

• Bachelor's degree in marketing, business, or related area from an institution accredited by an accrediting agency recognized by the US Department of Education.
• At least four years' experience in college admissions.
• Previous call center experience preferred.
• Experience in supervising employees with ability to assign work, train employees, and conduct job performance reviews.
• Able to work independently with minimal supervision while maintaining high level, quality work and output. Proven ability to work in a fast-paced, dynamic, results-oriented environment.

Salary:
Commensurate with experience

To Apply:
Send your resume to resume@advocatestaffing.com.